Utility Assistance

Providing access to a variety of programs supporting low- and fixed-income households, so families can maintain the utility services critical to their well-being.

Utility Assistance
  • DUQUESNE LIGHT CARES (Customer Assistance and Referral Evaluation Services) assists payment-challenged and special needs customers in maintaining residential electric service.
  • DUQUESNE LIGHT CAP (Customer Assisted Program) provides a reduced monthly payment on customers’ electric bill. The program offers forgiveness for partial arrears and adjusts monthly payments based on the customer’s ability to pay.
  • LIHEAP (Low Income Home Energy Assistance Program) and CRISIS grants are available to individuals with low or fixed incomes to help with winter heating bills. CRISIS grants provide additional financial aid for emergency situations.
  • DOLLAR ENERGY FUND:  Holy Family Institute is also a Dollar Energy Fund Screening Agency, assisting customers with obtaining grants for electric, gas and water utilities.

To make an appointment, please complete the form below and a counselor will contact you within 24 hours.

*Required Information

Your Name *

Duquesne Light Account Number *

Daytime Telephone Number *

Your Email

At which office would you like to schedule your appointment?